Guarantee
Our 5 Year Guarantee on Beds, Mattresses, Furniture and Bookcases
We guarantee all our beds, mattresses, furniture items and bookcases against defects in materials and workmanship for 5 years.
This does not cover wear and tear, or the effects of ageing or atmospheric conditions on natural materials, or characteristics of the natural materials such as the presence of wood knots or grain.
a) Repairs and replacements under the the guarantee
The decision as to whether to replace or repair any item under the terms of this guarantee will be at the discretion of MKS Furniture Ltd t/a Taurus Beds. (Your statutory rights are not affected.)
If we accept that an item is defective and covered by the Guarantee we will, at our discretion, either repair it, supply the parts for you to repair it or replace the item in its entirety.
At our discretion, we may attend your premises at a convenient time to carry out such repair or replacement, or may courier replacement parts or items to your address along with instructions for their use.
We make every effort to match replacement components to the original finish of your item, but there may be some unavoidable colour variation between your item and parts supplied for repair or replacement, due to the effects of ageing on your item.
b) Consideration of claims under the guarantee
If you wish to make a claim, please email us a minimum of 4 clear photographs of the item showing the damaged or defective area clearly.
This will help us to understand the problem and decide on the best course of action. We may request further photographs if those initially supplied are inadequate for us to view the item satisfactorily.
If we judge that, on balance of probability, a problem for which you have claimed under the Guarantee has been caused by improper use or incorrect assembly of the product (except where we assembled the product for you on delivery), we will offer to supply replacement parts as required, but these must be purchased, and the cost of delivery paid, by you.
Claims of damage to any product sustained during delivery must be reported to us within 14 days of delivery. Otherwise the issue will be considered as wear and tear and will not be covered by the Guarantee.
Our 1 Year Guarantee on Bedding
All bedding items we sell carry a 1 year Guarantee against defects in materials and workmanship.
a) Exchange or refund
Bedding items (Mattress Protectors, Pillows, Duvets) may be returned for exchange or refund within 28 days providing they are unopened in their original packaging.
For reasons of hygiene, bedding items cannot be exchanged or refunded if the packaging seal has been opened.
b) Faulty items
We will replace goods after a period of 28 days if they are faulty, providing you have followed the appropriate product care instructions. If care instructions have not been followed adequately, we are unable to exchange bedding items.
